help: EU Solvit

You can contact the EU’s free Solvit service if you experience problems exercising your rights under European rules. They are often very helpful.

Contact them at http://ec.europa.eu/solvit/

Examples of cases free movement cases handled by Solvit:

• The Danish authorities refused to issue a visa to the Chinese wife of a British resident who wanted to accompany her husband on a visit to Denmark, because they could not provide a reference in Denmark who would confirm the reasons for the visit. SOLVIT Denmark contacted the Danish authorities who finally regretted not to have taken into consideration the existing EU rules and subsequently granted a visa to the Chinese citizen. Furthermore, the memorandum of practice by which the authorities have specified the rules and conditions for granting visas was adjusted according to the EU regulation in order to avoid similar problems in the future.
• The Spanish embassy in Prague rejected a Ukraine national with a Bulgarian husband an entry visa to Spain. Her request was denied due to a two-year-old stamp in her passport from the Spanish embassy in Kiev denying an unrelated visa request. The officer did not know what this stamp meant, but recommended that the woman go to Kiev to remove the stamp at the Spanish embassy. SOLVIT Czech Republic found this in breach with EU law: issuing a visa to EU citizens’ family members should be a mere formality and shouldn’t result in the denial of entrance to an EU country, nor should its issuing be charged by high fees or complicated by unnecessary administrative requirements. Since the Czech SOLVIT centre’s communications with the officer at the Spanish embassy in Prague were not fruitful, SOLVIT Spain brought up the case with authorities in Spain. Soon after, the Spanish embassy in Prague granted the visa. Solved within 4 weeks.
• A Lithuanian national and her Russian mother, both legally recognised residents of Lithuania, wished to travel to Austria together. The Austrian Embassy in Vilnius requested the mother to present a visa application and various additional documents concerning her living place in Austria, invitation to Austria, financial documents, health insurance, etc. Sensing an unnecessary lengthy treatment of the visa process, SOLVIT Austria requested a facilitated visa procedure which was granted after certain conditions regarding the process were clarified between both parties. Solved within 3 weeks.
• While flying between St. Petersburg and Ireland, an Irish citizen and his Russian spouse had a two-hour stopover in a Prague airport. Bad weather delayed their arrival in Prague, causing them to miss their connecting flight home to Ireland. Czech immigration authorities refused the Irish citizen’s non-EU spouse her transit visa, despite the presentation of both passports, the Russian wife’s Irish Immigration card, and her third country national visa stating that she is the legitimate Spouse of an Irish Citizen. They were forced to spend the night in the airport. After being contacted by SOLVIT, the Czech Ministry of Interior admitted that refusal to issue the visa to the client was not consistent with Czech legislation or appropriate procedures, and that it should not happen again. The approach of the Czech custom official was purely an individual failure and was not a consequence of structural problems concerning domestic legislation or the application of appropriate regulations. The couple accepted the apology presented by the Ministry. Solved within 3 weeks.